Complaint Process

Should you have a complaint against the University of Nebraska, the following complaint and reporting options are available to you.

The University of Nebraska is an organization with strong values of responsibility and integrity. Our Code of Ethics contains general guidelines for conducting business with the highest standards of ethics.

The University is committed to providing a safe, secure, and ethical working and learning environment and is striving for a community where open, honest communications are the expectation, not the exception. The University relies on you to speak up if you believe you have observed unethical, illegal, or suspicious behavior.

Any student enrolled in online programs who has complaints, grievances, or concerns regarding courses taken through the University of Nebraska at Kearney, the University of Nebraska - Lincoln, the University of Nebraska at Omaha or the University of Nebraska Medical Center may place a report utilizing the EthicsPoint Reporting Tool or by phone, 844-348-9584 (dial toll-free within the United States). Complaints may be made anonymously if so desired.

For Nebraska College of Technical Agriculture matters, students should follow the procedures outlined in the Nebraska College Technical Agriculture Student Complaint System webpage.

Complaint Process for Residents of Nebraska

Students who are residents of Nebraska who wish to file complaints outlined in Nebraska Revised Statute 85-2406 should follow the complaint procedures listed here to initiate complaints according to the process outlined by Nebraska Revised Statute 85-2418.

Follow your University's campus' complaint procedure or file a complaint using either the EthicsPoint Reporting Tool or by phone at 844-348-9584 (dial toll-free, within the United States).

If the complaint cannot be resolved at your University, file a complaint with the Nebraska Coordinating Commission for Post-Secondary Education. [See NE CCPE Contact Information below]

Nebraska's Coordinating Commission for Post-Secondary Education:

Complaint Process for Out-of-State Students

The complaint process differs for students residing in states that are members of the National Council for State Authorization Reciprocity Agreements and states that are not members. As of July 2019, only the State of California and the Commonwealth of Northern Mariana Islands are not members of NC-SARA. For students residing in those locales, please refer to the procedures listed under “Students Residing in the Non-SARA States” for guidance.

Students Residing in the SARA States

As the designated portal agency under SARA, the Nebraska Coordinating Commission for Postsecondary Education (CCPE) is the agency that handles complaints about the University of Nebraska and can act on those complaints from students enrolled in online programs residing in SARA-member states. Though the final resolution of complaints will be through the CCPE, the student’s home state portal agency may also work with the CCPE to resolve the complaint. Please view a list of SARA portal agencies on the NC-SARA States page.

Students who live in a state that has joined SARA (see the NC-SARA Directory Map for participating states) should follow the procedures listed below to initiate complaints pursuant to SARA policy.

1. Follow your University campus' complaint procedure or file a complaint using either the EthicsPoint Reporting Tool or by phone at 844-348-9584 (toll-free within the United States).
2. If the complaint can't be resolved at your University, file a complaint with the Nebraska Coordinating Commission for Postsecondary Education, the state SARA portal agency (see Regulatory Contact Information section below).
3. If there are concerns that Nebraska is not abiding by SARA policies, appeal to the Midwestern Higher Education Compact (MHEC).
4. If there are concerns that MHEC is not ensuring that Nebraska is abiding by SARA standards, appeal to NC-SARA (see Regulatory Contact Information section below).

Students Residing in the Non-SARA States

Students who live in a Non-SARA state (currently, the State of California and the Commonwealth of Northern Mariana Islands) are instructed to follow the complaint procedures identified by the student’s state of residence.

California Residents

Students who reside in the State of California may file complaints with the state agency listed below:

California Department of Consumer Affairs, Consumer Information Center

How to File a Complaint:

Contact the DCA via phone or email, or students may:

• Print and file a complaint form
• Use the online complaint form

Commonwealth of Northern Mariana Islands Residents

Currently, the Commonwealth of Northern Mariana Islands is not in compliance with Federal Regulation 34 CFR § 600.9(c)(2).

Please note: The University of Nebraska does not maintain these agency websites, and information may change without NU’s knowledge. Students should attempt to resolve the complaint through the established protocol at their University of Nebraska campus before contacting their home state agency.

Regulatory Contact Information

Nebraska's Coordinating Commission for Post-Secondary Education:

Midwestern Higher Education Compact:

National Council for State Authorization Reciprocity Agreements: